Sunday, October 28, 2012

Professionalism



The overall sense I got from the feedback from all of you set me off on a quest to looking for what the medical education world thinks of professionalism I found the following:
Merriam-Webster's Collegiate Dictionary defines professionalism as “the conduct, aims and qualities that characterize or mark a profession or a professional person.” This would serve as a denotation the connotations associated with this definition is well captured by present day leaders in the field of medical professionalism Drs. Richard and Sylvia Cruess of McGill University. They describe the overlap of the healer and professional in the role of beings physician.
 Direct quote: The following diagram highlights this crucial balance: 






So, if I may, use the above denotations and connotations and look for the belief and the meta-belief. The belief in reference to the above mentioned information is physicians have to have the attributes of being both a healer and a professional and the meta belief is that the attributes listed are compatible and define the belief.
Professionalism is a well- practiced and learned behavior which is associated with the profession. If I were to define professionalism it would include the belief that physicians are in the profession of gaining patients trust and confidence but has to measure and modulate a treatment plan without (as far as possible) the personal biases and cognitive fallacies. Meaning it has to be based on honest, code of ethics that respects the choices of the patient but offers all the rationale (without personal bias). In the process the physician should have the responsibility to base his views on evidence based practice. Patients evoke a lot of emotions and very often surface the bias associated with the stereotyping of individuals. The professional approach would be the fundamental approach of altruistic, honest, respectful and confidentiality of the patient is of prime importance. At the end of an interaction with a patient was the patient able to trust you with their issue and know that you would do the best for them. The physicians are held at a high accountability to the immediate society of practitioners and society at large. Professional behavior is to make sure that the patient have understood their medical concern first and then the recommendation and the reasons for the recommendation so that they can make an informed decision for their own healing process. In order to enable this type of healing the best approach in my opinion would be patient-centered and intraprofessional.
To apply what we learned in last class: what am I basing these values on? Are they collective memories of best experiences in patient-doctor interactions? Interpretation of what we perceive as the accepted norms in society. To answer this quarry; I went back to articles on professionalism and came across Kirk's interpretation of professionalism and how and where it can be taught.  
Here is a direct quote from the cited article "Competency in professionalism, however, tends to involve noncognitive skills, including communication (language, empathy, integrity, compassion), collaboration (responsibility, respect, duty), and continuous improvement (recognition of limitations, motivation to improve)2". In the same article she goes not to say that assessing professionalism calls for both formative and summative feedback that details the kind of behavior that is appreciated and the behaviours that are not appreciated or unacceptable in some cases.
I went back to the reflection written by the students on their first module in medical school and tried to tease out where they recognized professionalism and how they interpreted it. A number of students were touched by the stories on how doctors were patients and what they saw from the flip side of the equation. Most were shocked that not many were unhappy with the behaviours of the doctors who handled their cases. A few students reflected on how they were instructed on a dress code associated with the profession. A few pondered on whether it was even necessary. Most however reflected on how medical ethics play a role in decision making and why it was important for them to be familiar with that aspect of medical education. A few students listed communication and collaboration as skills that they had not previously thought to be important but after a month of discussion based learning realised the importance of it. The other key concepts they brought forward are desensitising themselves to be a healer who does not get too caught up in the emotions associated with their patients. Some were shocked at how unnerving it was to ask the standardized patient very personal details; details they were uncomfortable with themselves.
One month into medical school and they have recognized salient features associated with the profession. I think that a whole lot of learning is taking place and the hidden curriculum is being found out in very varied learning experiences but nevertheless recognized. I believe that is evidence that the metabeliefs linked with the beliefs and the varied methods of teaching and learning are collectively 'doing the job' and received well by the students. The whole curriculum is in the process of restructuring. The series of talks from practising physicians was one of the improvisations offered this year and was highlighted as the most powerful learning experiences by most of the students. I must say it is encouraging to see we are moving n the right direction. Is it measurable ....?
In the next posts I would like to reflect on ethics in that practice of medical education.
1. http://www.med.uottawa.ca/students/md/professionalism/eng/what_is_professionalism.html
2.Lynne M. Kirk; Professionalism in medicine: definitions and considerations for teaching;
Proc (Bayl Univ Med Cent) 2007 January; 20(1): 13–16.PMCID: PMC1769526

4 comments:

  1. Anna, Great post - very insightful and informative. Your example of the belief within the meta belief really healped to reinforce the class discussion for me! Thank you.
    In your definition of profressionalism my mind went back to the affective domain and how it can be a struggle to know how to include it in our teaching and how indeed to measure competence in the area.
    Patient-centered and intraprofessional caring are also areas that nursing promote competency. Your quote from Kirk's interpretation of professionalism tending to involve non-cognitive skills, I think is a bit of a strange way of stating his point. I do agree that the examples of communication, collaboration and continuous improvement are significant aspects to how professionalism is measured
    This reflects Beth's comment that "On the “belief” scale from faith to certainty, where might evidence informed practice fall, assumptions, justified beliefs, knowledge?" We can ask the same about professionalism.
    Getting into teaching and measuring the affective domain of ethics and beliefs and values is a strain when we look at the mega beliefs and the need to support decisions from arguments that are "justified true beliefs".
    Your quote re: students "desensitising themselves to be a healer not...caught up in the emotions" points out the very affective area we try to 'grow' in students. The fact they "were shocked at how unnerving it was to ask the standardized patient very personal details" in contrast with healthcare providers who have learned to be comfortable without being aloof and 'cold', points to learning. What the students have learned is the question. Is it affective, compassionate caring or is it a good act where the behaviours are seen in public, but are not internalized? This goes full circle to the questions of 'are we educating and truly measuring competence and professionalism and affective learning'?
    I certainly struggle with those answers... and I don't expect you to answer them definitively for me! ;)

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  2. Hi Anna
    Your diagram was helpful for me to see how the physician is conceptualized as a combination of healer and professional. The way I read this, the description or characteristics of 1) the healer were value based and 2) the professional were accountability whereas the physician combined both of these and included in the middle overlap area values and skills. The definition you then gave for professionalism included beliefs of patients that they trust and have confidence in physicians whereas physicians have to be accountable without bringing in personal biases and fallacies (beliefs). I liked your comments about being patient centered and intraprofessional and wondered about the challenges with this? It may just have been the way I interpreted the above, but there appeared to be a sense of vulnerability placed on the patient – to trust and have confidence in the physician whereas the physicians focus was accountability – almost a dichotomy of human and machine. Does the physician get to be human too? But then I read your part about competencies in professionalism by Kirk that included communication, collaboration and continuous improvement and these qualities or potential categories of qualities brought in the human qualities I was wondering about for the physicians.
    One of the things I most appreciate about my physician is his ability to recognize his limitations – his humanness. I do trust his knowledge and skills and have confidence in his abilities as physician but also appreciate his ability to connect on a personal level, ask about my children and partner, share brief stories about his family or recent holidays, chat with us when we run into him at a local amusement park – and most importantly, refer us elsewhere when he is unclear how to help. I do want an “expert” when I need medical assistance or at least someone who has some sense of what the problem might be, but I want that from a human, not a machine. So, I was glad to hear your optimism about the curriculum moving in that direction for medical students.
    Beth

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  3. Given how empty that dictionary definition is, Anna, and how much better your definition is, you’ve provided a good example of why dictionaries may be good places to start, but not to end. Seriously, your definition is better than Merriam-Webster’s, which tells us nothing! You’ve managed to flesh out the concept of professionalism in an interesting and plausible way, not only in the context of medicine, but more generally. There are a few quibbles to take with it (your diagram implies a set of values and a behaviour, so it would be incorrect to refer to professionalism as “a behaviour”), but it’s a very good start.

    I’m intrigued by the Venn diagram you’ve shared here. Of the roughly 20 characteristics of professionalism listed in the diagram, at least 15 are affective. What does that tell us about professionalism, I wonder? What are the implications? For instance, if professionalism is primarily affective in nature, we should look at the way we teach professionalism. I suspect that most of the ways we teach professionalism will be inappropriate for affective learning. The Kirk citation reinforces both the impression conveyed by the diagram and my suspicions about how professionalism is and ought to be taught.

    Great idea, by the way, going back to students’ reflections to get a sense of how they understand professionalism! What you’ve discovered there also provides a natural transition for you as you move into ethics.

    (See my comments on Brenda’s post last week regarding problems with the notion of “evidence-based practice”.)

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  4. Kirk's citation caught my eye and the reference to "noncognitive skills". I listened to a radio broadcast (This American Life episode 474 http://www.thisamericanlife.org/radio-archives/episode/474/back-to-school) recently where they discussed these skills and the ways in which they a) are more predictive of future success and b) can be instrumental to helping teach disadvantaged youth.

    The term has been contested and others (I don't know who - but the radio broadcast makes reference to this post) have called them "personality' and "personal skills". I raise this issue b/c towards the end of your post you mention measurement. How do you teach and therefore measure learning of noncognitive skills? The term is perhaps misleading in that it implies that thinking does not take place. It seems to separate the affective from the cognitive and states 'these are two separate things' - which they are. Or are they? I'm rambling - but I was thinking that we often ask students to engage in reflection, which I believe that targets affective learning. But doesn't reflection require cognition?

    I may be confusing you as much as I am confusing myself. However I wanted to share my thoughts and struggle with my thoughts on this idea of noncognitive skills.

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